SmartDrone Sales & Refund Terms

Legal Information & Notices

U.S. Sales and Refund Policy

Thanks for shopping at SmartDrone. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the SmartDrone Online Store, in a SmartDrone Retail Store, or on the phone with the SmartDrone Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “SmartDrone Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at a SmartDrone Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at a SmartDrone Store, you agree to the terms set forth below along with SmartDrone’s Privacy Policy and Terms of Use.

Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the SmartDrone Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

• Products can be returned only in the country or region in which they were originally purchased.

• The following products are not eligible for return: electronic software downloads, subscriptions, and any SmartDrone Developer products.

• For returns to a SmartDrone Store for cash, cash equivalent, and check transactions over $500, SmartDrone will mail a refund check to you within 10 business days.

• As an exception, you may return SmartDrone software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.

• SmartDrone provides security features to enable you to protect your product in case of loss or theft.  If these features have been activated and cannot be disabled by the person in possession of the device, SmartDrone may refuse the return or exchange.

• For complete details on how to return a product purchased at the SmartDrone Store please contact us.

Wireless Service Cancellation

Wireless carriers have different service cancellation policies. Returning your device may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.

SmartDrone Discovery Returns

SmartDrone Discovery may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at SmartDrone’s facilities. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.

Additional SmartDrone Product Terms

Making unauthorized modifications to the software on a device violates the software license agreement. That’s why we strongly recommend that you do not do so. Really. Should you be unable to use your Discovery due to an unauthorized software modification, its repair will not be covered under the warranty.

Pricing and Price Reductions/Corrections

SmartDrone reserves the right to change prices for products displayed at/on the SmartDrone Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available by contacting us.

Should SmartDrone reduce its price on any SmartDrone-branded product within 14 calendar days from the date you receive your product, feel free to contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact SmartDrone within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Price protection is only available for up to 2 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

SmartDrone may, in its sole discretion, refuse or cancel any order and limit order quantity. SmartDrone may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or by phone order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify SmartDrone’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The SmartDrone Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If SmartDrone cancels an order after you have already been billed, SmartDrone will refund the billed amount.

Shipping & Delivery

Please review the shipping options available to you at the checkout page to learn about how and when you will receive the products you purchased from the SmartDrone Store. Since the actual delivery of your order can be impacted by many events beyond SmartDrone’s control once it leaves our facilities, SmartDrone cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As SmartDrone takes care of the dispatch of the products you purchase on the SmartDrone Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact SmartDrone to resolve.

In-Person Pickup and Return

SmartDrone offers in-person pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-person pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. SmartDrone will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, SmartDrone may cancel it.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. SmartDrone is not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

The SmartDrone Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

U.S. Shipping Only

Products purchased online from SmartDrone will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase SmartDrone products online from outside of the U.S., please contact us.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, SmartDrone may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. SmartDrone reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when SmartDrone confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, SmartDrone will cancel the order and refund your purchase price in full.


More ways to learn and get in touch:

Contact Us

or call (888) 708-8818 ext. 1.

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