Privacy Policy

Effective date: April 5, 2024

Table of Contents

SmartDrone’s Commitment to Privacy

At SmartDrone, we believe strongly in fundamental privacy rights. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by SmartDrone as “personal data”. This means data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data.

Scope of Our Privacy Policy

This Privacy Policy covers how SmartDrone or a SmartDrone-affiliated company handles personal data whether you interact with us on our websites, through SmartDrone apps, or in person (including by phone or when visiting our location). SmartDrone may also link to third parties on our services or make third-party apps available for download in our AMP Store. SmartDrone’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

Your Privacy Rights with SmartDrone

At SmartDrone, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from SmartDrone. SmartDrone does not sell your data.

Data Collection from You

At SmartDrone, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data SmartDrone collects depends on how you interact with SmartDrone. In most cases, we go out of our way not to be the responsible party storing your personal details, and we use software services that are experts in managing this type of information.

When you create an ID, apply for any type of credit, purchase and/or activate a product or device, download a software update, register for an event, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with SmartDrone, we may collect a variety of information, including:

• Account Information. Your SmartDrone ID and related account details, including email address, devices registered, account status, and age

• Device Information. Data from which your device could be identified, such as device serial number, or other information about your device, such as browser type

• Contact Information. Data such as name, email address, physical address, phone number, or other contact information

• Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information. At this time we use Stripe and/or PayPal for online transactions. You may want to refer to their Privacy Policies for more information.

• Transaction Information. Data about purchases of SmartDrone products and services or transactions facilitated by SmartDrone, including purchases on SmartDrone platforms

• Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score

• Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data

• Location Information. Precise location only to support lost devices or device health issues, and general location

• Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending any type of credit, managing reservations, or as required by law

• Other Information You Provide to Us. Details such as the content of your communications with SmartDrone, including interactions with customer support and contacts through social media channels

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

Data Received from Other Sources

SmartDrone may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

• Individuals. SmartDrone may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in a service or forum, or shared content with you.  

• At Your Direction. You may direct other individuals or third parties to share data with SmartDrone. For example, you may direct your mobile carrier to share data about your carrier account with SmartDrone for account activation, or for your loyalty program to share information about your participation so that you can earn rewards for SmartDrone purchases.  

• SmartDrone Partners. We may also validate the information you provide — for example, when creating an ID, with a third party for security, and for fraud-prevention purposes.

For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.

Use of Personal Data

SmartDrone uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.  

SmartDrone uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, SmartDrone may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.

SmartDrone does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

Data Retention

SmartDrone retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in any service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and any service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Data Sharing

SmartDrone does not share personal data with third parties for their own marketing purposes. SmartDrone may share personal data with service providers who act on our behalf, our partners, or others at your direction.

If you purchase a subscription in a third-party app or within SmartDrone’s ecosystem, we create a Subscriber ID that is unique to you and the developer or publisher. The Subscriber ID may be used to provide reports to the developer or publisher, which include information about the subscription you purchased and your country of residence. If you cancel all of your subscriptions with a particular developer or publisher, the Subscriber ID will reset after 180 days if you do not resubscribe. This information is provided to developers so that they can understand the performance of their subscriptions.

Data Protection

At SmartDrone, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Cookies and Other Technologies

SmartDrone’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technology such as pixel tags and web beacons. These technologies help us to better understand user behavior for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

If you prefer that SmartDrone not use cookies, we provide you with the means to disable their use. Certain features of the SmartDrone website may not be available if all cookies are disabled.

In addition to cookies, SmartDrone uses other technologies that help us achieve similar objectives.  

In some email messages SmartDrone sends to you, we provide a “click-through URL” that links you to content on the SmartDrone website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

Pixel tags enable us to send email messages in a format that you can read, and they tell us whether mail has been opened. We may use this data to reduce or eliminate messages sent to customers.

SmartDrone generally treats data we collect using these cookies and similar technologies as non-personal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data. In addition, SmartDrone sometimes combines non-personal data collected from these technologies with other personal data SmartDrone holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

Ads that are delivered by SmartDrone’s advertising platform may appear in SmartDrone’s ecosystem, or the AMP Store.

Our Company-Wide Privacy Commitment

To make sure your personal data is secure, we communicate our privacy and security guidelines to SmartDrone employees and strictly enforce privacy safeguards within the company.

Contact Us

If you have questions about SmartDrone’s Privacy Policy or privacy practices, would like to contact our Data Protection Officer, or would like to submit a complaint, you can contact us.

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